Project Management
Project management is a critical tool for any business, providing leadership, management of expectations, clear lines of accountability, and communication, while facilitating a smooth operation, no matter the size of the project or the industry. Done well, project management will yield essential, real-time results with a positive impact to the bottomline and the ability for an organization to plan for the future.
Read Client Case Studies
- Electrical contractor (Annual revenue $2.5 million), California
- Private not for profit organization (Annual budget: $2 million), Washington, DC
CASE STUDY: Project Management and Business Communications
Client: Electrical contractor (Annual revenue $2.5 million)
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Geography: California
TAIG’s services delivered:
- Customer complaint resolution process & infrastructure implementation,
- Business correspondence template development,
- Client database implementation,
- Voice-mail boxe messaging scripts
- Voice-over messages for voice-mail boxes
The Challenge:
How to effectively manage a large electrical contractor’s general internal and external correspondence (e.g., informational letters to past, present, and potential clients), and improve their image (e.g., create a more consistently professional tone in business correspondence and telephone communication).
The Solution:
The Austin International Group was able to enhance the quality and image of the company’s external and internal communications by creating templates for business correspondence, standardized language for client communications, including marketing materials, and establishing tracking methods and standards for response time to customer complaints and inquiries. The company’s reputation as a customer-focused business improved.
CASE STUDY: Project Management
Client: Private not for profit organization (Annual budget: $2 million)
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Geography: Southeast
Industry: Academia
TAIG’s services delivered:
- Relationship management,
- meeting planning
The Challenge:
Provide project liaison support to grant participants across the US for a non-profit organization, monitoring their compliance with grant requirements for program development, implementation, and management.
The Solution:
The Austin International Group worked collaboratively with the project leaders and grantees to identify political and financial challenges at the local levels that could compromise the grantees’ ability to achieve compliance with program’s goals preventing them from receiving payment for their participation. Creating a checklist and timeline for deliverables for each local affiliate, provided a clear and effective guide that enabled the groups to achieve their goals and meet the program’s requirements.
