Our Solutions
“It is the province of knowledge to speak and it is the privilege of wisdom to listen.”
-Oliver Wendell Holmes
Among our many services, we offer you solutions for Business Communications, Project Management, and Human Resources Management. Read our case studies below.
CASE STUDY: Project Management and Business Communications
Client: Electrical contractor (Annual revenue $2.5 million)
Geography: California
TAIG’s Services: Customer complaint resolution process implementation, business correspondence template development, client database implementation, voice mail messaging scripts
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The Challenge:
How to effectively manage a large electrical contractor’s general internal and external correspondence (e.g., informational letters to past, present, and potential clients), and improve their image (e.g., create a more consistently professional tone in business correspondence and telephone communication).
The Solution:
The Austin International Group was able to enhance the quality and image of the company’s external and internal communications by creating templates for business correspondence, standardized language for client communications, including marketing materials, and establishing tracking methods and standards for response time to customer complaints and inquiries. The company’s reputation as a customer-focused business improved.
CASE STUDY: Human Resources Management and
Business Communications
Client: Private individual and senior academic administrator
Geography: Atlanta, Georgia
TAIG’s Services: Personal coaching & counseling, presentation skills, interpersonal communication skills, career counseling, interviewing skills, personal etiquette.
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The Challenge:
Develop a personal plan that would enable a highly successful college admissions advisor and mother of two to establish strategic personal and professional goals that would build on her strong skills in organizational management, interpersonal communications, and knowledge of college admissions practices nationally and internationally. The client wanted to be able to make a career move across the country that would be reasonably comfortable for her family, and attain a position with greater responsibility and compensation.
The Solution:
Working collaboratively with the client, The Austin International Group was able to identify the personal challenges and cost considerations involved in the career move, as well as the client’s personal and professional values. With a greater understanding of her strengths, values and priorities, the working professional and mother was able to build a strong support network, identify alternative career options, assign priorities, and define milestones for herself and her family that would define both her professional success and their emotional well-being. TAIG developed a timeline for her job search and relocation and helped the client role-play potentially difficult conversations. TAIG’s coaching resulted in a very successful transition for the client’s family to a new location and a progressive career move for the client.
CASE STUDY: Human Resource Management and
Business Communications
Client: Private individual and senior telemarketing manager
Geography: Northeast
Industry: Telemarketing Sales
TAIG’s Services: Risk management, leadership essentials, presentation skills, performance management, program development, personal coaching & counseling, presentation skills, interpersonal communication skills, career counseling
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The Challenge:
Develop a low-cost plan to transform a negative work environment, that would enable a telemarketing group sales manager who discovered that some members of her sales team were making inappropriate and derogatory comments to other members about their ethnicity, weight and age, to address and change this behavior before it compromised her team’s performance, cost her talent, and exposed the company to a lawsuit.
The Solution:
Working one-on-one with the group sales manager, The Austin International Group developed a plan that would not require additional funding and would only require employees to be away from work for a minimal amount of time. The plan strategically re-organized the sales team and enabled the sales manager to change the negative workplace dynamic by pairing the high and low achieving individuals to boost team solidarity and collaboration.
Implementation of the plan created a re-organization of the team that included mentor roles and leadership opportunities, improving the team’s internal communication skills and their ability to be collaborative and champion colleagues. The strategy was an effective and efficient way to transform a difficult and unpleasant work environment.
CASE STUDY: Project Management
Client: Private not for profit organization (Annual budget: $2 million)
Geography: Southeast
Industry: Academia
TAIG’s Services: Relationship management, meeting planning
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The Challenge:
Provide project liaison support to grant participants across the US for a non-profit organization, monitoring their compliance with grant requirements for program development, implementation, and management.
The Solution:
The Austin International Group worked collaboratively with the project leaders and grantees to identify political and financial challenges at the local levels that could compromise the grantees’ ability to achieve compliance with program’s goals preventing them from receiving payment for their participation. Creating a checklist and timeline for deliverables for each local affiliate, provided a clear and effective guide that enabled the groups to achieve their goals and meet the program’s requirements.
